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FAQ (External)

  

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How can I log in to the LearningHub@Cegos?

What are my login details?

How can I request a new password?


How can I log in to the LearningHub@Cegos?

Enter your login name or your email address and password. You have received this via email. Please contact the support team if you have not received this information: digital-learning@integrata.de.

What are my login details?

Seven days before the start of the seminar, two emails were sent to you from our LearningHub @Cegos. The first email contains your login details:

After you have been enrolled in a course, you will receive another email with a link to the course you have chosen. This email is sent shortly after you have created your login details.

If you have not received these emails, please also check your spam folder. See FAQ topic „Technical requirements and support“ for new login details.

Please enter your login details that you have received via email to access our LearningHub@Cegos.

After the first login, you will be prompted to change your password.

Once you have changed your password, you will be notified of this change. Please click here on “CONTINUE”.

After the first login, you will receive an overview of your profile data. We kindly ask you to check this data and, if necessary, to correct and complete it.

How can I request a new password?

In order for us to send you a new password, we need your username or email address.

If your account is created in our database, you will receive an automatic message, which is sent to the email address stored in the system. This message contains instructions for further steps.

Now assign a new password.

On the following page, you will receive confirmation that your password has been changed.

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How do I get technical support?

What technical requirements do I have to pay attention to?


How do I get technical support?

To contact the support team, please proceed as follows:

Please fill in the contact form.

What technical requirements do I have to pay attention to?

a. Internet access

The LearningHub@Cegos is an online platform for which you need internet access to use. We provide you with a stable Wi-Fi connection in all our branches. If you use your own device, you will need authorisation to connect to our Wi-Fi.

b. General information about the system requirements

We recommend that you check your system configuration. To do so, click on the following link: Check system requirements.

Generally, you should make sure that your Internet browser is up to date. Depending on the configuration of your computer, some problems may occur even if you use one of the browsers listed below. If you are in this situation, please contact your local IT support or use another browser.

The following Internet browsers are compatible with our system:

c. General information about JavaScript

Today, almost all web pages contain JavaScript, a scripting language that runs in your browser. It helps to make websites functional for specific purposes. If JavaScript is now disabled, some functions may be not available to you of a web page.

Click on the following link for instructions on how to enable JavaScript in the following browsers: Enable JavaScript in your browser.

d. General information about Adobe Acrobat Reader DC

"Adobe Reader" is standard on both business and home computers. Adobe Acrobat Reader DC is available for free download and allows you to view, edit and print PDF documents.

Click on the following link to download and install Adobe Acrobat Reader DC: Download and install Adobe Acrobat Reader DC.

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Where can I get information about the operator of the LearningHub, the general terms and conditions or data privacy?


Where can I get information about the operator of the LearningHub, the general terms and conditions or data privacy?